Ambassador Zermatt Hotel

Spissstrasse 10, Zermatt, Switzerlandshow map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as 

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Overview

Located a 45-minute drive from Sion airport, Ambassador Zermatt Hotel overlooks Alps offering concierge service, ironing service and newspaper service. It has 85 rooms on 5 floors.

Location

The venue is notable for its central location in vicinity of Hangebrucke and about a 10-minute walk from Zermatt train station. Oberrothorn is in a 10-minute drive away. Papperla Pub is set close to this accommodation.

A setting near a train station offers good public transport connections.

Rooms

Non-smoking rooms include a safe box, a wardrobe and a trouser press. Some units also feature coffee and tea making facilities, a toaster and an ice machine.

Eat & Drink

A cold buffet breakfast is served every day. Tapas & Wine restaurant offers a fine selection of international dishes. The onsite bar serves wines and coffee.

Leisure

Ambassador Zermatt Hotel also features a heated pool, with a whirlpool and a sauna. There is also tubing, snow skiing and hiking for active guests.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

The staff at the hotel speaks English, German, Spanish, Italian, Portuguese, Russian.

Number of floors:   5.  Number of rooms:   85.

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Facilities
Wi-Fi
Parking
Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant buffet

Cafe

Snack bar

Coffee shop

Shuttle

Free shuttle service

Swimming pool

Outdoor swimming pool

Seasonal indoor pool

Heated swimming pool

Spa and relaxation

Jacuzzi

Spa centre

Sports & Fitness

  • Tubing
  • Tobogganing
  • Snowboarding
  • Skiing
  • Hiking

Services

  • Free shuttle service
  • Room service
  • Housekeeping
  • Ski equipment hire
  • Self-service laundry
  • Dry cleaning
  • Ski pass vendor
  • Tours/Ticket assistance
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter
  • Computer connection

Dining

  • Half board
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus
  • Free breakfast

Business

  • Business centre
  • Business services
  • Fax/Photocopying

Children

  • Paid cots (on request)
  • Board games
  • Children's menu

Spa & Leisure

  • Seasonal indoor pool
  • Heated swimming pool
  • Outdoor swimming pool
  • Sun loungers
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa centre
  • Sauna
  • Jacuzzi

Room view

  • Garden view
  • Mountain view

Room features

  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries

Self-catering

  • Refrigerator
  • Dryer

Bedroom

  • Premium bedding
  • Pillow menu
  • Pillow top mattress

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • In-room computer
  • iPad
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Parquet floor
  • Blackout curtains
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Good to know
Check-infrom 15:00-23:59FREECheck-outfrom 06:00-11:00FREE
Children & extra bedsOne child0 - 3 yearsExtra bedFREEThere are no extra beds provided in a room. 
PetsPets are allowed on request.
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Rooms and availability

Standard Room
  • Bed options:
    • 1 Double bed
    • 2 Single beds
  • Max occupancy:
    2 persons
  • Mountain view
  • Shower
  • Sauna
  • Heating
  • Balcony
room details
Standard for Single Use
  • Bed options:
    2 Single beds
  • Max occupancy:
    1 person
room details
Standard Queen Suite
  • Bed options:
    2 Single beds
  • Max occupancy:
    5 persons
  • City view
  • Shower
  • Sauna
  • Heating
  • Balcony
room details
Family Two-Room Suite
  • Bed options:
    • 2 Single beds
    • 4 Single beds
  • Max occupancy:
    5 persons
room details
Family Suite
  • Max occupancy:
    5 persons
  • City view
  • Shower
  • Sauna
  • Heating
  • Bathtub
room details
Show 2 more room typesLess
Location
  • Nearby
  • Restaurants
  • City landmarks
Matterhorn MuseumMatterhorn Museum600 m
Matterhorn MuseumMatterhorn Museum630 mKirchplatz 11
Mountaineers' cemeteryMountaineers' cemetery640 mKirchstrasse (behind the church)
HohbalmenHohbalmen130 m
Castor MountainCastor Mountain130 m
Restaurant CHI-BA-BOURestaurant CHI-BA-BOU10 mSpissstrasse 10
Marie's Deli ZermattMarie's Deli Zermatt60 mUntere Mattenstrasse 12
RosstallRosstall90 mBahnhofplatz 50
Gusto MattoGusto Matto110 mBahnhofplatz 36
CasaMiaCasaMia100 mBahnhofplatz 36
Othmars hutteOthmars hutte130 mRothorn mountain
SonneSonne130 m3920 Zermatt
Bahnhofbuffet Non Solo TrenoBahnhofbuffet Non Solo Treno170 mBahnhofstrasse
Grizzly's Bar & BistroGrizzly's Bar & Bistro170 mViktoriastrasse 6
show map
Getting around
Airports
Sion (SIR)38.5 km
Agno (LUG)89.5 km
Train
Zermatt railway station200 m
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.2
Very goodbased on 128 reviews

Rating by category:

9.0
Rooms
8.0
Dining
  • 8.0
    Great

    Everything's okay, it's comfortable.

    My file is not working.

  • 7.0
    Very good

    The people who work at the hotel was great. The location is nice, near to the train station and near to the gornergrat station. The breakfast was very nice.

    The room was old. It needs a reformation (upgrade).

  • 5.0
    Guest rating

    location and size of appartment

    The advertised restaurant was closed and the standard of the hotel was way below expectations

  • 5.4
    Guest rating

    Very close to train station and easy to take the train for glacier express

    3th bed room was sitting room without inform in advance. Not fair for customer

  • 5.0
    Guest rating

    Non-friendly, non-professional service. Outdated hotel. Price far above average and completely not in line with quality. Worst hotel in years.

  • 10.0
    Perfect

    We liked the swimming pool, comfy rooms. Was very family friendly and the staff was extremly helpful.

  • 7.0
    Very good

    I made a reservation at the ambassador for one night then med a separate o One night earlier and got a confirmation of booking. When we arrived they had not received our booking and we had no room. It is apparent that Booked.net did not reserve the earlier night. The hotel was gracious enough to help us find a room at the hotel Miraboux. It was a far finer hotel with both service and accommodations. And the food was exceptional.

  • 7.0
    Very good

    Place was clean and staff were very friendly and helpful.

    Booked a double room and on arrival was told that we were given an upgrade to an apartment. However, once we got to the room, we found that we had been given two single beds. Given the amount of money we paid, only to be given two single beds ... I was not impressed at all.

  • 6.2
    Nice

    Fabulous pool

    the decor of the rooms was tired and breakfast was very uninsipiring. Also, no cleaning of the room during the week, apparenlty it needs to be requested (!?!)

  • 9.6
    Perfect

    The staff, esecially Bea (front desk), Zora (front desk), Dragana(lounge) & Willy (Piano player). These individuals were exceptional, with superb people skills. My room was on the top floor and I had an excellent view of the Matterhorn. The hotel is in close proximity to the downtown area and places of interest. An easy stroll to restaurants and entertainment. Upon my departure, it had snowed heavily that night and the next morning it was still snowing. The train station is close but nevertheless, Bea had arranged for free transportation from the hotel, which was a very nice touch. I have already recommended the hotel to my friends and the travel people who helped me with my booking in Zurich.

    It may need some remodelling but I have nothing adverse to say. I would return to this hotel if I ever visit Zermatt in the future.

  • 6.2
    Nice

    Great location: easy walk to the station and ski bus, restaurants and bars. Good free wifi coverage.

    For a 4* hotel at over CHF 500 per night, the room was old-fashioned and tired (brown flower tiles in the bathroom, disused kitchenette area). This is a big hotel that markets its spa - but the sauna is no where near big enough for the number of rooms.

  • 8.8
    Great

    Good sized rooms, helpful staff, very near station (we had ski kit for 4 people and managed to wheel our train trolley to the hotel)

  • 9.2
    Perfect

    Excellent location wid helpful staff. Great hotel.

  • 7.8
    Very good

    Friendly and helpful staff. Nice swimming/relaxation facilities.

  • 8.8
    Great

    Location is good, just only few steps to train station. Room was nice and comfortable.

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FAQ
What is the closet airport?
The hotel lies within 40 km of Sion airport.
Can I have a breakfast on site?
Yes, the hotel provides buffet breakfast for the guests.
Does the property offer facilities for business travelers?
Yes, the business facilities include computers and a business centre.
What is the earliest and the latest I can check-in?
You can check in from 16:00.
What is the earliest and the latest I can check-out?
You can check out till 07:00.
Does the property offer facilities for guests with children?
Yes, the property offers cots and a playroom.
How far is the city center from the property?
The city centre is located 1 km away.
What are the on-site dining options?
There is the piano bar that offers a variety of coffee and wines.
How can I spend my leisure time at the property?
You can make use of sun loungers and a shared lounge for your relaxation and pleasure.
Can I have dinner or supper nearby?
Yes, you can enjoy you lunch or dinner at Marie's Deli Zermatt, Restaurant Veranda and CasaMia that lie about 50 metres from the hotel.
What room types are available here?
Such room types as a twin room and a junior suite are available on site.
What onsite sport activities can I take part in?
You can benefit from fitness classes and a gym area available on site.
Is there any public transport in vicinity?
Yes, there is Zermatt train station 550 metres away.
Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as 

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outfrom 06:00-11:00FREE
Children & extra bedsOne child0 - 3 yearsExtra bedFREEThere are no extra beds provided in a room. 
PetsPets are allowed on request.
+ More- Less
Getting around
Airports
Sion (SIR)38.5 km
Agno (LUG)89.5 km
Train
Zermatt railway station200 m
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.