7.4
Very good129 reviews

Hotel Ambassador Zermatt

Zermatt, Switzerland
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1 room2 Guests
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Highlights
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read all 404 verified reviews
TripAdvisor Traveler Rating
68of 108 hotels in Zermatt
Hotel Awards

According to guest reviews, the hotel has been rated as 

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Address
Spissstrasse 10, Zermatt, Switzerland
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Overview

Excellent Hotel Ambassador Zermatt enjoys a central location in the centre of Zermatt and offers direct access to Mountaineer's Cemetery. This 4-star hotel features entertainment activities, a flat screen TV and a play area as well as free Wi-Fi throughout the property.

Location

The unique Matterhorn Museum is 0.7 km from the accommodation, while The Matterhorn Mountain is 2.4 km away. Located in the centre of a chalet, this pet-friendly hotel is located close to Stellisee. The property is a 10-minute drive from Furi - Riffelberg.

Sion airport is 80 km from the accommodation and Zermatt train station is about 250 metres away.

Rooms

The comfortable units, that feature a guest bathroom, also have smoke detectors, high-velocity internet and cable channels. Certain units offer views of the surrounding mountains. Nice touches to enhance your stay include dressing gowns, bath sheets and towels, while bedding, premium bedding and linens invite a good night's rest.

Eat & Drink

Try the hotels' daily cold buffet breakfast available in the restaurant. Restaurant Tapas & Wine restaurant serves an array of local meals. The piano bar provides wine and coffee as well as a lounge, a TV and a spacious terrace.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

The staff at the hotel speaks English, German, Spanish, Italian, Portuguese, Russian.

Number of floors:   5.  Number of rooms:   85.

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Facilities
Most popular facilities
Wi-Fi

Wi-Fi in rooms

Parking
Luggage storage
24-hour services

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant buffet

Snack bar

Shuttle

Free shuttle service

Swimming pool

Outdoor swimming pool

Seasonal indoor pool

Heated swimming pool

Spa and relaxation

Jacuzzi

Sauna

General

  • Wi-Fi
  • Luggage storage
  • 24-hour services
  • Food/ Drinks
  • Shuttle
  • Swimming pool
  • Spa and relaxation

Sports & Fitness

  • Tobogganing
  • Snowboarding
  • Skiing
  • Hiking

Services

  • Free shuttle service
  • Room service
  • Housekeeping
  • Ski equipment hire
  • Self-service laundry
  • Dry cleaning
  • Ski pass vendor
  • Tours/Ticket assistance
  • Shoe shine service
  • Newspaper service

Dining

  • Half board
  • Continental breakfast
  • Restaurant buffet
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Fax/Photocopying

Children

  • Cots
  • Board games
  • Children's menu

Spa & Leisure

  • Seasonal indoor pool
  • Heated swimming pool
  • Outdoor swimming pool
  • Beach towels
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Sauna
  • Jacuzzi

Room view

  • Garden view
  • Mountain view

Room features

  • Wi-Fi in rooms
  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Hair dryer
  • Free toiletries

Self-catering

  • Refrigerator
  • Dryer

Media

  • Flat-screen TV
  • In-room computer
  • iPad
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Parquet floor
Show all facilitiesHide facilities
Good to know
Check-infrom 15:00-23:59FREECheck-outfrom 06:00-11:00FREE
PetsPets are allowed on request.
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Rooms and availability

Twin Room Matterhorn View
  • Bed options:
    2 Single beds
  • Room size:

    25 m²

  • Max:
    2 persons
  • Mountain view
  • Shower
  • Sauna
  • Heating
  • Balcony
Featuring a bathtub, this twin room includes single bed and view of Matterhorn. Offering an own balcony, the unit has climate control, a flat-screen TV with satellite channels and a radio. Bathroom provides a shower, a dryer and slippers.
room details
Standard Twin Room
  • Bed options:
    2 Single beds
  • Room size:

    25 m²

  • Max:
    2 persons
  • Garden view
  • Shower
  • Sauna
  • Heating
  • Balcony
The standard twin room has central heating, featuring a mountain view. It comes with an individual balcony. The bathroom includes shower facilities, bath sheets and soft bathrobes. This unit is furnished with a single bed.
room details
Suite
  • Bed options:
    2 Single beds
  • Room size:

    60 m²

  • Max:
    2 persons
  • Garden view
  • Shower
  • Sauna
  • Heating
  • Balcony
The suite offers wireless Internet alongside with views to the city. Maximum occupancy of the room is 2 guests. It is located on the upper floors and features 2 single beds and 1 sofa bed. There is also an adapted bathroom, that includes shower facilities, bath sheets and slippers.
room details
Family Suite
  • Bed options:
    2 Single beds
  • Room size:

    60 m²

  • Max:
    2 persons
  • Garden view
  • Shower
  • Sauna
  • Heating
  • Bathtub
This family family suite of 60 m² features a Garden. Located on the upper floors, this room offers views of the garden. It boasts an adapted bath with bathrobes, shower caps and towels. This room is furnished with 2 single beds and 1 sofa bed.
room details
Show 1 more room typeLess
Location
Spissstrasse 10, Zermatt, Switzerland
  • City landmarks
  • Nearby
  • Restaurants
Bridge
Photopoint Kirchbrucke bridge
560 m
Church
Parish Church of St. Mauritius
560 m
Bahnhofstrasse
Walk of Climb
560 m
Stellisee 3920 Zermatt
Stellisee
420 m
Hohbalmen
130 m
Castor Mountain
130 m
Store
Migros Supermarkt
560 m
Store
Coop Supermarkt Zermatt
560 m
Murmeli Brunnen
560 m
Triftbachstrasse 7
Bergfuhrerdenkmal
560 m
Seilerwiesenstrasse 9
Obere Matten playground no. 1
560 m
Denner Partner
560 m
Untere Mattenstrasse 12
Marie's Deli Zermatt
180 m
Bahnhofplatz 36
Gusto Matto
110 m
Bahnhofplatz 36
CasaMia
110 m
Riedweg
Othmars hutte
130 m
Metzggasse 35
Sonne
130 m
Bahnhofplatz 2 vis a vis Gornergratbahn
Viktoria
190 m
Bahnhofplatz 2
Golden India
160 m
Bahnhofstrasse
Bahnhofbuffet Non Solo Treno
190 m
Bahnhofstrasse 5
Schweizerhof Kitchen
250 m
Getting around
Airports
Sion (SIR) 76.9 km
Agno (LUG) 161.4 km
Train
Zermatt railway station200 m
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.4
Very good129 reviews
Location7.2
Rooms7.2
Service7.4
Dining6.6
  • 8.0
    Great

    Everything's okay, it's comfortable.

    My file is not working.

    StanUnited Kingdom, 
  • 7.0
    Very good

    The people who work at the hotel was great. The location is nice, near to the train station and near to the gornergrat station. The breakfast was very nice.

    The room was old. It needs a reformation (upgrade).

    United Kingdom, 
  • 5.0
    Guest rating

    location and size of appartment

    The advertised restaurant was closed and the standard of the hotel was way below expectations

    United Kingdom, 
  • 5.4
    Guest rating

    Very close to train station and easy to take the train for glacier express

    3th bed room was sitting room without inform in advance. Not fair for customer

    United Kingdom, 
  • 5.0
    Guest rating

    Non-friendly, non-professional service. Outdated hotel. Price far above average and completely not in line with quality. Worst hotel in years.

    United Kingdom, 
  • 10.0
    Perfect

    We liked the swimming pool, comfy rooms. Was very family friendly and the staff was extremly helpful.

    United Kingdom, 
  • 7.0
    Very good

    I made a reservation at the ambassador for one night then med a separate o One night earlier and got a confirmation of booking. When we arrived they had not received our booking and we had no room. It is apparent that Booked.net did not reserve the earlier night. The hotel was gracious enough to help us find a room at the hotel Miraboux. It was a far finer hotel with both service and accommodations. And the food was exceptional.

    United Kingdom, 
  • 7.0
    Very good

    Place was clean and staff were very friendly and helpful.

    Booked a double room and on arrival was told that we were given an upgrade to an apartment. However, once we got to the room, we found that we had been given two single beds. Given the amount of money we paid, only to be given two single beds ... I was not impressed at all.

    United Kingdom, 
  • 6.2
    Nice

    Fabulous pool

    the decor of the rooms was tired and breakfast was very uninsipiring. Also, no cleaning of the room during the week, apparenlty it needs to be requested (!?!)

    United Kingdom, 
  • 9.6
    Perfect

    The staff, esecially Bea (front desk), Zora (front desk), Dragana(lounge) & Willy (Piano player). These individuals were exceptional, with superb people skills. My room was on the top floor and I had an excellent view of the Matterhorn. The hotel is in close proximity to the downtown area and places of interest. An easy stroll to restaurants and entertainment. Upon my departure, it had snowed heavily that night and the next morning it was still snowing. The train station is close but nevertheless, Bea had arranged for free transportation from the hotel, which was a very nice touch. I have already recommended the hotel to my friends and the travel people who helped me with my booking in Zurich.

    It may need some remodelling but I have nothing adverse to say. I would return to this hotel if I ever visit Zermatt in the future.

    United Kingdom, 
  • 6.2
    Nice

    Great location: easy walk to the station and ski bus, restaurants and bars. Good free wifi coverage.

    For a 4* hotel at over CHF 500 per night, the room was old-fashioned and tired (brown flower tiles in the bathroom, disused kitchenette area). This is a big hotel that markets its spa - but the sauna is no where near big enough for the number of rooms.

    United Kingdom, 
  • 8.8
    Great

    Good sized rooms, helpful staff, very near station (we had ski kit for 4 people and managed to wheel our train trolley to the hotel)

    United Kingdom, 
  • 9.2
    Perfect

    Excellent location wid helpful staff. Great hotel.

    United Kingdom, 
  • 7.8
    Very good

    Friendly and helpful staff. Nice swimming/relaxation facilities.

    United Kingdom, 
  • 8.8
    Great

    Location is good, just only few steps to train station. Room was nice and comfortable.

    United Kingdom, 
FAQ
What is the closet airport?
The hotel lies within 40 km of Sion airport.
Can I have a breakfast on site?
Yes, the hotel provides buffet breakfast for the guests.
Does the property offer facilities for business travelers?
Yes, the business facilities include computers and a business centre.
What is the earliest and the latest I can check-in?
You can check in from 16:00.
What is the earliest and the latest I can check-out?
You can check out till 07:00.
Does the property offer facilities for guests with children?
Yes, the property offers cots and a playroom.
How far is the city center from the property?
The city centre is located 1 km away.
What are the on-site dining options?
There is the piano bar that offers a variety of coffee and wines.
How can I spend my leisure time at the property?
You can make use of sun loungers and a shared lounge for your relaxation and pleasure.
Can I have dinner or supper nearby?
Yes, you can enjoy you lunch or dinner at Marie's Deli Zermatt, Restaurant Veranda and CasaMia that lie about 50 metres from the hotel.
What room types are available here?
Such room types as a twin room and a junior suite are available on site.
What onsite sport activities can I take part in?
You can benefit from fitness classes and a gym area available on site.
Is there any public transport in vicinity?
Yes, there is Zermatt train station 550 metres away.
Address
Spissstrasse 10, Zermatt, Switzerland
View map
Highlights
TripAdvisor Traveler Rating
read all 404 verified reviews
TripAdvisor Traveler Rating
68of 108 hotels in Zermatt
Hotel Awards

According to guest reviews, the hotel has been rated as 

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outfrom 06:00-11:00FREE
PetsPets are allowed on request.
+ More- Less
Getting around
Airports
Sion (SIR) 76.9 km
Agno (LUG) 161.4 km
Train
Zermatt railway station200 m
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
Check-in
Select date
Check-out
Select date
1 room2 Guests
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.