Ambassador Zermatt Hotel

Spissstrasse 10, Zermatt, Switzerlandshow map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as Best Luxury Hotels in Switzerland

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Overview

Ambassador Zermatt is a 4-star venue located 1350 metres from The Matterhorn. Opened in 1979, the accommodation is composed by 3 buildings. A safety deposit box, a garage and a newspaper stand are available for guests' convenience.

Location

The hotel is situated in a busy area of Zermatt, close to St. Mauritius Church Zermatt. The property is a 10-minute walk from Zermatt railway station.

The accommodation is near ski lifts.

Ambassador Zermatt lies within 45 minutes’ drive to Sion airport.

Rooms

Some units feature central heating, a private balcony and a larder along with views over Matterhorn. Each room enjoys a view of the mountain. The guestrooms come with hardwood furniture.

Eat & Drink

There is a restaurant serving vegetarian dishes on site. The on-site bar features a piano and a terrace. Nearby restaurants, including Cheminee and Restaurant vis are 5 minutes walk from the venue.

Leisure

A summer terrace, an outdoor pool area and a shared lounge are also available at the property. The hotel offers fitness classes and a gym area to keep shape.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Number of floors:   5.  Number of rooms:   85.

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Facilities
Wi-Fi
Parking
Luggage storage
24-hour services

24-hour check-in

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant buffet

Cafe

Snack bar

Coffee shop

Shuttle

Free shuttle service

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Spa and relaxation

Jacuzzi

Spa & wellness centre

Sports & Fitness

  • Tubing
  • Tobogganing
  • Snowboarding
  • Skiing
  • Hiking

Services

  • Free shuttle service
  • Room service
  • Housekeeping
  • Ski equipment hire
  • Self-service laundry
  • Dry cleaning
  • Ski pass vendor
  • Tours/Ticket assistance
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter
  • Computer connection

Dining

  • Half board
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus
  • Free breakfast

Business

  • Business centre
  • Business services
  • Fax/Photocopying

Children

  • Paid cots (on request)
  • Board games
  • Children's menu

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Sun loungers
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi

Room view

  • Garden view
  • Mountain view

Room features

  • Air conditioning
  • Heating
  • Free in-room safe
  • Mini-bar
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Dining table
  • In-room desk
  • Ironing facilities

Bathroom

  • Private bathroom
  • Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries

Self-catering

  • Refrigerator
  • Dryer

Bedroom

  • Premium bedding
  • Pillow menu
  • Pillow top mattress

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • In-room computer
  • iPad
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Parquet floor
  • Blackout curtains
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Good to know
Check-infrom 16:00-23:00FREECheck-out07:00-11:00FREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 11 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
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Rooms and availability

Standard Room
  • Bed options:
    • 2 Single beds
    • 1 Single bed
    • 2 Single beds or 1 Double bed
  • Max occupancy:
    3 persons
  • Mountain view
  • Shower
  • Sauna
  • Heating
  • Balcony
room details
Suite
  • Bed options:
    1 Double bed
  • Max occupancy:
    5 persons
  • City view
  • Shower
  • Sauna
  • Heating
  • Bathtub
room details
Junior Suite
  • Max occupancy:
    3 persons
  • City view
  • Shower
  • Sauna
  • Heating
  • Balcony
room details
Basic Double Room
  • Bed options:
    • 2 Single beds or 1 Double bed
    • 2 Single beds
  • Max occupancy:
    3 persons
Basic Triple Room
  • Bed options:
    Sleeping arrangements for 3 persons
  • Max occupancy:
    3 persons
Basic Suite
  • Bed options:
    Sleeping arrangements for 4 persons
  • Max occupancy:
    4 persons
Show 3 more room typesLess
Location
  • Nearby
  • Restaurants
  • City landmarks
Matterhorn MuseumMatterhorn Museum600 m
HohbalmenHohbalmen130 m
Chocolaterie LaderachChocolaterie Laderach430 mBahnhofstrasse
HinterdorfstrasseHinterdorfstrasse480 mHinterdorfstrasse 25
Matterhorn Museum - ZermatlantisMatterhorn Museum - Zermatlantis630 mKirchplatz
Mountaineers' CemeteryMountaineers' Cemetery650 mKirchstrasse (behind the church)
Restaurant CHI-BA-BOURestaurant CHI-BA-BOU10 mSpissstrasse 10
Restaurant VerandaRestaurant Veranda50 mUntere Mattenstrasse 12
Marie's Deli ZermattMarie's Deli Zermatt50 mUntere Mattenstrasse 12
RosstallRosstall90 mBahnhofplatz 50
Gusto MattoGusto Matto110 mBahnhofplatz 36
show map
Getting around
Airports
Sion Airport (SIR)39.2 km
Lugano Airport (LUG)89.7 km
Train
Zermatt railway station200 m
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.2
Very goodbased on 120 reviews

Rating by category:

9.0
Rooms
8.0
Dining
  • 7.0
    Very good

    The people who work at the hotel was great. The location is nice, near to the train station and near to the gornergrat station. The breakfast was very nice.

    The room was old. It needs a reformation (upgrade).

  • 5.0
    Guest rating

    location and size of appartment

    The advertised restaurant was closed and the standard of the hotel was way below expectations

  • 5.4
    Guest rating

    Very close to train station and easy to take the train for glacier express

    3th bed room was sitting room without inform in advance. Not fair for customer

  • 3.8
    Guest rating

    Non-friendly, non-professional service. Outdated hotel. Price far above average and completely not in line with quality. Worst hotel in years.

  • 10.0
    Perfect

    We liked the swimming pool, comfy rooms. Was very family friendly and the staff was extremly helpful.

  • 7.0
    Very good

    I made a reservation at the ambassador for one night then med a separate o One night earlier and got a confirmation of booking. When we arrived they had not received our booking and we had no room. It is apparent that Booked.net did not reserve the earlier night. The hotel was gracious enough to help us find a room at the hotel Miraboux. It was a far finer hotel with both service and accommodations. And the food was exceptional.

  • 7.0
    Very good

    Place was clean and staff were very friendly and helpful.

    Booked a double room and on arrival was told that we were given an upgrade to an apartment. However, once we got to the room, we found that we had been given two single beds. Given the amount of money we paid, only to be given two single beds ... I was not impressed at all.

  • 6.2
    Nice

    Fabulous pool

    the decor of the rooms was tired and breakfast was very uninsipiring. Also, no cleaning of the room during the week, apparenlty it needs to be requested (!?!)

  • 9.6
    Perfect

    The staff, esecially Bea (front desk), Zora (front desk), Dragana(lounge) & Willy (Piano player). These individuals were exceptional, with superb people skills. My room was on the top floor and I had an excellent view of the Matterhorn. The hotel is in close proximity to the downtown area and places of interest. An easy stroll to restaurants and entertainment. Upon my departure, it had snowed heavily that night and the next morning it was still snowing. The train station is close but nevertheless, Bea had arranged for free transportation from the hotel, which was a very nice touch. I have already recommended the hotel to my friends and the travel people who helped me with my booking in Zurich.

    It may need some remodelling but I have nothing adverse to say. I would return to this hotel if I ever visit Zermatt in the future.

  • 6.2
    Nice

    Great location: easy walk to the station and ski bus, restaurants and bars. Good free wifi coverage.

    For a 4* hotel at over CHF 500 per night, the room was old-fashioned and tired (brown flower tiles in the bathroom, disused kitchenette area). This is a big hotel that markets its spa - but the sauna is no where near big enough for the number of rooms.

  • 8.8
    Great

    Good sized rooms, helpful staff, very near station (we had ski kit for 4 people and managed to wheel our train trolley to the hotel)

  • 9.2
    Perfect

    Excellent location wid helpful staff. Great hotel.

  • 7.8
    Very good

    Friendly and helpful staff. Nice swimming/relaxation facilities.

  • 8.8
    Great

    Location is good, just only few steps to train station. Room was nice and comfortable.

  • 6.6
    Nice

    Spacious and convenient for Station, town and lifts.

    Rooms and bathrooms need updating

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as Best Luxury Hotels in Switzerland

Use Badge
Good to know
Check-infrom 16:00-23:00FREECheck-out07:00-11:00FREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 11 yearsExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
+ More- Less
Getting around
Airports
Sion Airport (SIR)39.2 km
Lugano Airport (LUG)89.7 km
Train
Zermatt railway station200 m
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room